Introduction
When selecting a phone system for your business or personal use in Australia, making the right choice can significantly impact communication efficiency. With the rise of cloud technology, VoIP, and unified communication systems, understanding which phone system suits your needs requires a thorough comparison of available models and their features.
In this guide, we’ll walk you through the main types of phone systems available, key features to consider, and the top models in the Australian market today.
1. Types of Phone Systems in Australia
When comparing phone systems, the first step is understanding the different types available:
A. Traditional Landline (PSTN/ISDN) Systems
Traditional Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) systems are slowly being phased out in Australia as businesses transition to digital systems. However, they are still an option for those who require basic phone services without internet dependency.
Best for: Small offices with minimal phone traffic.
B. Voice Over Internet Protocol (VoIP) Systems
VoIP systems are becoming the standard due to their flexibility, cost-effectiveness, and advanced features. VoIP allows calls to be made over the internet, reducing costs significantly.
Popular models:
- Yealink T4 Series: A high-end VoIP option offering HD voice, WiFi, and Bluetooth connectivity.
- Cisco IP Phone 8800 Series: Ideal for larger businesses needing video conferencing and advanced call features.
Best for: Growing businesses or enterprises looking for scalability and modern features.
C. Cloud-Based Phone Systems
Cloud phone systems eliminate the need for physical infrastructure by hosting all services in the cloud. This allows for remote access, ideal for businesses with distributed teams or those adopting a hybrid working model.
Popular cloud systems:
- RingCentral Office: One of the most popular cloud solutions, offering seamless integration with CRM tools and mobile app capabilities.
- 8×8 X Series: A robust system offering video, voice, chat, and contact centre functionality.
Best for: Businesses with remote teams or needing high scalability.
D. PBX (Private Branch Exchange) Systems
PBX systems can be on-premises or hosted. They manage multiple lines and are ideal for larger companies that require secure, private communications internally.
Popular models:
- Panasonic KX-NS700: A hybrid PBX system that supports both VoIP and traditional PSTN lines.
- Avaya IP Office 500: Combines traditional telephony with modern features like video conferencing and mobility support.
Best for: Enterprises requiring a more controlled and private phone network.
2. Key Features to Compare
When comparing phone systems, you’ll want to focus on these key features:
A. Scalability
Does the system support your business as it grows? Cloud-based systems and VoIP are typically more scalable than traditional systems.
B. Call Management Features
Advanced call routing, call forwarding, auto-attendant, voicemail-to-email, and conference calling are essential for many businesses. VoIP systems like Cisco and Yealink excel in these areas.
C. Mobility Support
In today’s mobile-first world, having a phone system that supports mobile devices and remote workers is critical. Look for systems with apps or softphone options, like RingCentral or 8×8, which allow you to take business calls from anywhere.
D. Integration with Other Tools
Systems that integrate with CRM and collaboration tools (e.g., Salesforce, Microsoft Teams, Zoom) can significantly improve productivity. VoIP and cloud systems generally offer better integration options than traditional systems.
E. Security
For businesses handling sensitive information, security features like encryption and secure VoIP protocols (SIP-TLS) are a must. Systems like Avaya and Panasonic offer strong security features.
F. Pricing
Consider not just the upfront costs but also ongoing maintenance, call charges, and upgrade fees. VoIP and cloud-based systems often have lower upfront costs but may involve subscription fees.
3. Top Phone System Models in Australia (2024)
A. Yealink T46S VoIP Phone
A versatile VoIP phone with HD voice, advanced call features, and easy integration with cloud services. It’s perfect for mid-size to large businesses needing reliable, high-quality voice communication.
B. Cisco IP Phone 8845
A premium model offering high-definition video and voice calling, advanced security, and extensive collaboration features. Best suited for enterprises or businesses with high communication needs.
C. Avaya J139 IP Phone
This IP phone is designed for small and mid-sized businesses. It supports both VoIP and traditional telephony, making it a great option for businesses transitioning to digital systems.
D. Panasonic KX-NS700 Hybrid PBX
Ideal for businesses that need the flexibility of combining both VoIP and traditional PSTN/ISDN lines. It’s a scalable solution with extensive call management features.
E. 8×8 X4 Cloud Communication System
A complete cloud-based system that offers not just VoIP but also integrated video, messaging, and contact centre solutions. It’s highly scalable and perfect for businesses needing a comprehensive communication tool.
4. Conclusion: Which Phone System Is Right for You?
Choosing the right phone system in Australia comes down to understanding your specific needs. If you’re a small business, a simple VoIP system like the Yealink T46S could be ideal. For larger enterprises or those requiring advanced features like video conferencing and cloud integration, Cisco IP 8845 or RingCentral Office might be the right fit.