Do more with Microsoft Teams Calling for your business.

Keep your existing number and make and receive external phone calls on any device with Teams.

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Make and receive external phone calls on any device using Microsoft Teams Calling.

What is direct routing for Microsoft Teams?

Direct Routing is another name for Teams Calling. Direct Routing is a way to provide a traditional phone line connection called a PSTN connection (public switched telephone network) or VoIP/PBX number connection to Microsoft Teams users so that they can make and receive external phone calls on any device that can use use Microsoft Teams. Put simply, your calls are sent over the internet to your Teams accounts.

Can Teams Calling do what my phone system does?

Yes! A well-designed and set up Microsoft Teams Calling phone solution can provide all the features you're used to with a traditional phone system. This includes features like voicemail to email, conference calling, music and messages on hold, auto attendant, hunt groups and more. You might hear people use the term "cloud phone system" or a "Microsoft Teams phone system" when they talk about solutions like Microsoft Teams Calling. This means the solution lives in the cloud and your calls are routed over the internet, rather than as part of the phone system box and using traditional phone lines you may currently have on your premises.

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See a Teams Calling plan in action with a Microsoft Teams Phone System

Call directly from the Microsoft Teams interface on your desktop, mobile or tablet. Everything you need for calling, meetings, chat, and collaboration in one location.

Work flawlessly in the cloud with:
Microsoft Teams
Office 365
Microsoft Exchange

How do I make phone calls from Microsoft Teams?

With a Microsoft Teams calling plan, you can call anyone anywhere from Teams. Use the dial pad feature under Calls. Enter the phone number and click the 'Call' button. You can also use contact names of people or groups via the dial pad.

What if I am not using Microsoft Teams yet?

Our network of suppliers have extensive IT knowledge. If you select Teams Calling, you will be connected with a provider that offers IT services. They will be able to assist you get set up with Office 365, Microsoft Exchange and Microsoft Teams, as well as provide ongoing support through their managed services offerings.

To use Teams Calling, you will require an active Microsoft 365 or Office 365 subscription with Microsoft Enterprise E1, E3 or E5 license with the Microsoft Phone System add-on. You may also require the Microsoft Audio Conferencing licence, depending on your requirements.

Microsoft 365 E5 is a premium solution for your business. Included in the E5 plan is Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more.

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Can I keep my existing phone number with Teams Calling?

Yes. We can port your existing number to work with Teams Calling. You can also add new numbers like a 13, 1300 or 1800 number when switching to Teams Calling.

I have a growing business. Can I add more users later?

You can easily upgrade or change your plan at any time depending on your needs.

I need office phones and Teams headsets. Can you help?

If you need hardware like Microsoft Teams certified headsets or Teams Calling handsets, our team will ensure this is included in your quote as an option. Our network of suppliers recommend only trusted brands like Poly, Jabra and EPOS products with included warranty and Teams certification for the best experience.

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Need Teams Calling Plans Australia?

Get a next level cloud phone system solution with Microsoft Teams calling.

We'll make it easy. Complete our 2 minute quiz and we'll take care of the rest. Our team will connect you with an authorised Microsoft Silver Partner or higher.